---
title: Assigning statuses to contacts
related:
  - https://docs.kentico.com/13/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/working-with-contacts.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Enterprise license required**
>
> Features described on this page require the **Kentico Xperience Enterprise** license.

You can label [contacts](https://docs.kentico.com/13/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/working-with-contacts.md) with statuses to reflect their relationship with your organization or to indicate how you perceive them from a marketing point of view.

To set a status for a contact:

1. Open the **Contact management** application on the **Contacts** tab.
2. **Manage** () a contact.
3. On the **Profile** tab, click **Edit**.
4. Select a **Status** in the **Contact details** category.
   - Contacts can only have one status at a time.
5. Click **Save**.

The status appears in lists of contacts and you can use it when filtering.

## Managing contact statuses

You can create, rename or delete the statuses in the **Contact management** application.

To create a new contact status:

1. Open the **Contact management** application.
2. Switch to the **Configuration -> Contact status** tab.
3. Click **New contact status**.
4. Enter the display name.
5. Click **Save**.

To manage existing statuses, use the following basic actions:

- **Edit** () – opens an editing interface where you can change the name of the status.
- **Delete** () – removes the contact status.