Maintaining multilingual stores

In the Xperience E-commerce Solution, you can translate various e-commerce objects when running a multilingual store. Learn how to enter different content for different languages. There are three different approaches when maintaining multilingual stores:

• Maintaining multilingual products and their details
• Maintaining other multilingual e-commerce data
• Maintaining multilingual texts, such as e-commerce notifications or invoices

Maintaining multilingual products

Getting familiar with the multilingual product interface

You can translate products either from the Products application or from the Pages application. In both applications, you can see a selector with which you can switch languages.

You can recognize translated and not translated products simply by looking at the product tree. The translated products are labeled with a green tick (), the not translated products are labeled with an A character in a frame.

You can also see the translation status of a specific item by looking at the Languages column in the product listing. If you hover your mouse over a specific culture icon, additional information appears.

Translating products

If you edit a non-translated product, the system offers several options:

• Create an empty page – creates a new page of the same type, but without any content.
• Copy content from another language – creates a copy of the page with content loaded from the selected language version. If you select the Save the new page before editing, the system adds the new page version and immediately saves the copied content.
• Translate using translation service – the content of the page will be provided by an external translation service. The translation service needs to be configured first.

After you click Create page, you are ready to edit the page.

Editing multilingual products under workflow

Workflow is a sequence of steps that define the life cycle of pages and products. It allows you to set up a reviewing and approval process to ensure the quality of content.

Workflow covers product properties in the General section (with some exceptions) and overall page settings. If your multilingual products are under workflow, the product properties are NOT shared between different language versions of a single product. Any updates of the product Price (or other key properties) need to be made separately for each language version. Alternatively, your developers can set up some form of automatic synchronization mechanism.

Maintaining other multilingual e-commerce data

The Display name and Description fields in the administration interface of all e-commerce data provide a user-friendly way to handle localization.

For example, if you want to localize the name of a specific Buy X Get Y discount:

1. Open the Buy X Get Y discounts application.
2. Edit () a Buy X Get Y discount.
3. Click to the Name field.
4. Click Localize (+) in the grey square that just appeared.
   
   • The Localize field dialog opens.
5. Leave the default Create new resource string option.
   • If you prepared a resource string beforehand, select Use existing resource key and select the key.
6. Click Save & Close.
   • The Localize string dialog opens.
7. In the dialog, all activated languages are displayed and you can type the translation for every language.
   
8. Click Save & Close.
   • The dialog closes and a planet icon appears in the field.
      
9. Click Save to save the discount.

The name of the discount is now displayed differently according to user’s current language.

Similarly you can localize other e-commerce data.

Maintaining multilingual texts

For editing content of longer texts, typically invoices or emails, you can use resource strings. The following example edits an email notification.

1. To create a resource string, open the Localization application.

2. On the Resource string tab, click New string.

3. Type a key in the Key field. For example, custom.Hello.

4. Type variants to desired languages, for example Hello in the English field and Hola in the Spanish field.
   

5. Click Save to save the resource string.

6. Open the Email templates application.

7. Click Edit () to modify a specific notification.

8. In the HTML version or Plain text version field, type the resource string in the following format:

   Copy

   
   
   
    {$custom.Hello$}
   
   
    

9. Click Save to save the email template.

The notification now sends emails with hello in English or Spanish, according to the current user’s settings. You can set similarly also other texts.