Working with coupon codes

The Xperience E-commerce Solution allows you to boost your sales by using discounts on products, orders or shipping costs. Product coupons and gift cards always require a coupon code to be applied. Optionally, you can also configure free shipping offers, Buy X Get Y discounts and order discounts to be applied only if customers enter an appropriate coupon code.

To manage coupon codes, use the administration interface of the related discount or offer:

• Product coupons application – edit a coupon on the Coupons tab.
• Gift cards application – edit a gift card on the Coupons tab.
• Order discounts application – edit a discount on the Coupons tab.
• Free shipping offers application – edit an offer on the Coupons tab.
• Buy X Get Y discounts application – edit a discount on the Coupons tab.

If you distribute the coupon codes, i.e. virtual vouchers, among your customers, they can enter the codes during the checkout process to receive discounts or pay for their orders.

Manually adding coupon codes

To manually add coupon codes for discounts or gift cards:

1. Click Create coupon code.

2. Enter the coupon code properties:

   Property	Description
   Coupon code	A combination of letters, digits and other characters that make up the code of the coupon, for example, OD16-CHRISTMAS (coupon for order discounts), FREE-SHIPPING-CANADA (coupon for free shipping offers), FREE-SHOES (coupon for Buy X Get Y discounts), etc. The code serves as a unique identifier for the coupon. You cannot change the value for existing coupon codes. If your eligible customers enter the code during the checkout process, they receive the discount. Note: Coupon codes are not case sensitive. For example, if you create a “FREE-SHIPPING” coupon code, customers can also enter the code as “free-shipping” or “FREE-shipping”.
   Redemption limit	Specify how many times your customers can use the coupon code (i.e., enter the code during the checkout process) to receive the discount. The system counts redemptions once for each order, not for each product affected by the related discount. Leave the field empty to allow unlimited use of the coupon code. Note: The redemption limit is not available for gift card coupon codes, which instead keep track of the Remaining value.
   Remaining value	Only displayed for gift card coupon codes (you cannot manually edit this property). Every gift card coupon code starts with a value equal to the gift card amount. When redeemed, the coupon code is either fully used up, or if the gift card value is greater than the order’s price, the remainder is saved for the given coupon code. While the remaining value is greater than zero, the coupon code can be redeemed again in other orders (with a reduced value).

3. Click Save.

The system creates a new coupon code. You can now export the coupon codes and distribute them among your customers.

Setting the number of available coupon uses

For most types of discounts and offers, every coupon code allows one or more applications of the discount to an order. You can configure the allowed number of applications (redemptions) for each code.

To change the number of available coupon code uses:

1. Edit () the required coupon code.
2. Specify how many times customers can use the coupon code (Redemption limit). Clear the value to allow unlimited use of the coupon code.
   
3. Click Save.

Your customers can now use the coupon code as many times as specified.

Generating coupon codes

To have the system generate multiple coupons at once:

1. Click Generate coupon codes.

2. Specify the properties of the coupon code generator:

   Property	Description
   Quantity	Specify how many coupon codes the system generates after you click Generate.
   Coupon code prefix	The system generates random coupon codes. The coupon code prefix allows you to enter a prefix to be shared by all codes generated in the current batch operation, for example, CHRISTMAS- (coupons for order discounts), CANADA- (coupons for free shipping offers), 20OFF- (coupons for Buy X Get Y discounts), etc. If you leave the field empty, the system generates coupon codes without a shared prefix.
   Redemption limit	Specify how many times your customers can use the coupon code to receive the discount. The system counts redemptions once for each order, not for each product affected by the related discount. Leave the field empty to allow unlimited use of the coupon code. Note: The redemption limit is not available for gift card coupon codes, which instead keep track of the remaining value. Every gift card coupon code represents a single voucher with a value equal to the gift card amount, and can be applied until the entire value is used up.

3. Click Generate.

The system creates the specified number of new coupon codes, optionally with the specified code prefix. You can now export the coupon codes and distribute them among your customers.

Exporting coupon codes

To export the coupon codes of a discount or gift card:

1. Click  in the Actions column.

   • This opens the Actions drop-down menu.
     

2. Select the export format as required:

   • Export to Excel – exports data shown in the list to an XLSX spreadsheet.

   • Export to CSV – exports data shown in the list to a CSV file.

   • Export to XML – exports data shown in the list to an XML file

   • Advanced export – opens a dialog allowing you to export data to the three formats mentioned above (XLSX, CSV, XML) based on detailed settings.

     After executing an action from the drop-down menu, your browser’s standard file download dialog pops up. The dialog allows you to open or save a file with the exported data just as if you were downloading any other file.

You can now distribute the coupon codes among your customers via any available communication channels.

Allowing customers to enter coupon codes

Learn how to add coupon code input fields to pages in Adding coupon code inputs to pages.