---
title: Managing customer credit
related:
  - https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-payment-methods.md
  - https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-payment-methods/configuring-customer-credit.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

If your website enables [customers](https://docs.kentico.com/13/e-commerce-features/managing-on-line-stores/customers.md) to pay with their credit, they can pay without a credit card or other [payment methods](https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-payment-methods.md). If you run multiple websites on Xperience, [customers' credit](https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-payment-methods/configuring-customer-credit.md) can be either separate for each site or shared for all sites together.

You have full control over the credit balance – you can add or deduct money from customers' credit accounts. Alternatively, [orders](https://docs.kentico.com/13/e-commerce-features/managing-on-line-stores/orders.md) can automatically deduct money from the customer's account. The system holds the credit balance in the main [currency](https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-currencies.md).

## Changing a customer's credit balance

You both add and deduct money with a credit event:

1. Open the **Customers** application.
2. **Edit** () the desired customer.

   ![Editing a customer](https://docs.kentico.com/docsassets/13/managing-customer-credit/editing_customer.png "Editing a customer")
3. Switch to the **Credit** tab.

   ![Switching to the Credit tab](https://docs.kentico.com/docsassets/13/managing-customer-credit/switching_to_credit_tab.png "Switching to the Credit tab")
4. Click **New credit event**.

   ![Clicking New credit event](https://docs.kentico.com/docsassets/13/managing-customer-credit/clicking_new_credit_event.png "Clicking New credit event")
5. Type the credit event's attributes.

   - **Event name** – type a name of the event.
   - **Event credit change** – type the amount of money that you want to add or deduct in the main currency. Use minus (_-_) for deductions.
   - **Event date** – type or select a date when the change occurred or will occur.
   - **Event description** – type more details about the transaction (optional).
6. Click **Save**.

   ![Clicking Save](https://docs.kentico.com/docsassets/13/managing-customer-credit/clicking_save.png "Clicking Save")

The system saves the credit event and changes the balance based on the typed value.

You can see the total credit value and list of changes on the **Credit** tab.

![All credit changes](https://docs.kentico.com/docsassets/13/managing-customer-credit/credit_changes.png "All credit changes")

If you want to edit a credit event, click **Edit** (). If you want to remove a credit event, click **Delete** ().