---
title: Registering customers manually
related:
  - https://docs.kentico.com/13/managing-users/user-management.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

Registering a [customer](https://docs.kentico.com/13/e-commerce-features/managing-on-line-stores/customers.md) means creating a [user account](https://docs.kentico.com/13/managing-users/user-management.md) for a customer. User accounts are required when a customer (or any website visitor) wants to sign in to your website.

Registered customers (i.e. users) can have some advantages on your website. For example, they have their address pre-filled when making an [order](https://docs.kentico.com/13/e-commerce-features/managing-on-line-stores/orders.md), they can see their past orders and they can have other advantages of registered customers usual in on-line stores. Alternatively, registered customers can also have special [products](https://docs.kentico.com/13/e-commerce-features/managing-on-line-stores/products.md) just for them.

## Creating a customer's user account

To register a customer manually:

1. Open the **Customers** application.
2. **Edit** () the desired customer.

   > **Tip:** You can see whether the customer is registered in the **Is registered** column.

   ![Editing a customer](https://docs.kentico.com/docsassets/13/registering-customers-manually/editing_customer.png "Editing a customer")
3. Switch to the **Login details** tab.

   ![Switching to the Login details tab](https://docs.kentico.com/docsassets/13/registering-customers-manually/switching_to_login_details_tab.png "Switching to the Login details tab")
4. Click **Create login**.

   ![Clicking Create login](https://docs.kentico.com/docsassets/13/registering-customers-manually/clicking_create_login.png "Clicking Create login")

The system registers the customer with a randomly generated password. The system sends an [email to the customer](https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-e-commerce-email-notifications.md) with their username and the generated password.

## Resetting a customer's password

When a customer (user) forgets their password and they are not able or [allowed to reset the password on their own](https://docs.kentico.com/13/securing-websites/designing-secure-websites/securing-user-accounts-and-passwords/configuring-password-resets-for-xperience-administration.md), you can reset the password manually.

1. Open the **Customers** application.
2. **Edit** () the desired customer.
3. Switch to the **Login details** tab.

   ![Switching to the Login details tab](https://docs.kentico.com/docsassets/13/registering-customers-manually/switching_to_login_details_tab_registered.png "Switching to the Login details tab")
4. Click **Generate password** to generate a new random password.

   ![Clicking Generate password](https://docs.kentico.com/docsassets/13/registering-customers-manually/clicking_generate_password.png "Clicking Generate password")
5. In the dialog window, click **OK**.

The system generates a random password and automatically saves the password. The system sends an [email to the customer](https://docs.kentico.com/13/e-commerce-features/configuring-on-line-stores/configuring-e-commerce-email-notifications.md) with their new generated password.

### Using a specific password

If you want to change the password directly, type the password into the **Password** and **Confirm password** fields and click **Save**.

The **Password strength** indicator gives you an estimate of the password's complexity. The scale is _weak–acceptable–average–strong–excellent_. We recommend that you use at least _strong_ passwords.

The affected customer then receives an email containing the new password.