Registering customers manually

Registering a customer means creating a user account for a customer. User accounts are required when a customer (or any website visitor) wants to sign in to your website.

Registered customers (i.e. users) can have some advantages on your website. For example, they have their address pre-filled when making an order, they can see their past orders and they can have other advantages of registered customers usual in on-line stores. Alternatively, registered customers can also have special products just for them.

Creating a customer’s user account

To register a customer manually:

1. Open the Customers application.

2. Edit () the desired customer.

   You can see whether the customer is registered in the Is registered column.

   

3. Switch to the Login details tab.
   

4. Click Create login.
   

The system registers the customer with a randomly generated password. The system sends an email to the customer with their username and the generated password.

Resetting a customer’s password

When a customer (user) forgets their password and they are not able or allowed to reset the password on their own, you can reset the password manually.

1. Open the Customers application.
2. Edit () the desired customer.
3. Switch to the Login details tab.
   
4. Click Generate password to generate a new random password.
   
5. In the dialog window, click OK.

The system generates a random password and automatically saves the password. The system sends an email to the customer with their new generated password.

Using a specific password

If you want to change the password directly, type the password into the Password and Confirm password fields and click Save.

The Password strength indicator gives you an estimate of the password’s complexity. The scale is weak–acceptable–average–strong–excellent. We recommend that you use at least strong passwords.

The affected customer then receives an email containing the new password.