---
title: Customers credit
related:
  - https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/customers.md
  - https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/checkout-process.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

Your customers can purchase products and services that you offer in your on-line store using credit. If you decide to grant your customers credit, they receive the credit amount on their store account.

Typically the _Customers credit_ feature finds its application in various customer loyalty competitions. For example, the customers can receive bonus points/credit for their previous purchases, and can order some [products](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/products.md) once they achieve appropriate credit amount.

> **Note:** Your customers can pay for the purchased products using one payment method only, i.e. they cannot combine credit payment with some other form of payment.
>
> This means that if the customers choose credit payment as the payment method, they must pay the whole [order](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/orders.md) with their customer credit.

## Enabling payment with credit

Before your registered customers can pay with their credit, you need to:

- Ensure that the **Credit** payment method is registered and enabled.
- Check the **Credit** payment method configuration in **Store configuration -> Payment methods**:

  - **Payment gateway URL**: leave blank
  - **Payment gateway provider class**

    - **Assembly name**: _CMS.EcommerceProvider_
    - **Class**: _CMS.EcommerceProvider.CMSCreditPaymentProvider_

## Adding credit

The customer receives their credit when a store administrator adds a credit event to the customer history. This involves the following steps:

1. Open the **Customers** application.
2. **Edit** () a registered customer whose credit you want to raise.
3. Switch to the **Credit** tab and enter the required credit details.
   - You can either create a new credit event, or update an existing one.

During your on-line store life cycle, the credit is added to/deducted from the customer's site-specific or global credit balance. This depends on whether the customer uses site-specific or global credit on the current site (if enabled). You can find more details in [Multisite store](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/multisite-store.md).

## Checkout process

If your registered customers decide to pay with credit, they needn't fill any additional information in the appropriate step (usually the **Payment** step) of the [checkout process](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/checkout-process.md). After making the payment, the credit is reduced by an amount equal to the order total price in the default [currency](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/currencies.md), and the order [payment result](https://docs.kentico.com/k8/e-commerce-features/configuring-and-managing-your-store/payment-methods/payment-results.md) is updated.

![Paying with credit](https://docs.kentico.com/docsassets/k8/customers-credit/paying_with_credit.png "Paying with credit")