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This topic describes how you can resolve some of the situations that you may come across when using the Strands Recommender.
When inserting a strands recommendation widget into e-mails, you can receive an Access Denied error. You need a Kentico EMS license to insert Strands recommendation widgets into e-mails, as the functionality makes use of contact management.
Please make sure you contact Strands support (opens in a new tab) if you need a Strands Recommender feature turned on.
You can see, for example in catalog upload history (opens in a new tab), that the Strands catalog feed is not uploaded to Strands. If that is the case, make sure you:
Open the Strands Catalog format page.
Navigate to the Import Methodpage.
Select Feed in the Choose Import Method section.
Enter the URL of the feed. The feed is generated in <site address>/CMSModules/StrandsRecommender/CMSPages/StrandsCatalogFeed.ashx.
Specify the Pagination – the number of products that each page that is being uploaded to Strands contains. The default value is 2000.
Select the Enabled and Full catalog check boxes.
Save your catalog.
If you experience a noticeable system slowdown when the Strands catalog feed is being uploaded, you may want to change how the catalog is being split into pages (Pagination). By default, the Pagination is set to 2000 products per page. To change the pagination value, you need to set the catalog import method on the Strands Import Method (opens in a new tab) page.
To change Strands catalog Pagination:
Open the Strands Catalog format (opens in a new tab) page.
Navigate to the Import Methodpage.
Select Feed in the Choose Import Method section.
Enter the URL of the feed. The feed is generated in <site address>/CMSModules/StrandsRecommender/CMSPages/StrandsCatalogFeed.ashx.
Specify the Pagination – the number of products that each page that is being uploaded to Strands contains. The default value is 2000.
Select the Enabled and Full catalogcheck boxes.
Save your catalog.
Try to use different Pagination values to find the value at which your system performs best.
With issues related to configuring individual Strands Recommender functionality and settings, please make sure you contact Strands support (opens in a new tab).