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Kentico EMS required
Features described on this page require the Kentico EMS license.
By default, you can track the following types of activities for contacts:
Activity type | Logged when |
|---|---|
Abuse report | Visitors submit an Abuse report. |
Accept initiated chat request | Visitors accept a chat request initiated by website personnel. |
Blog comment | Visitors comment on a blog post. |
Blog post subscription | Visitors subscribe to blog post comments. |
Chat request support | Visitors request real time support via chat. |
Chat request support using offline form | Visitors submit a support request via e-mail (this option is available when no one from the chat support staff is on‑line). |
Clicked newsletter link | Subscribers click a tracked link in a newsletter. |
Content rating | Visitors rate content (see Content rating). |
Customer registration | Customers register during the checkout process. |
Event booking | Visitors sign up for an event using the Booking system. |
External search | Visitors arrive on the website after searching on a search engine, such as Google. |
Form submission | Visitors submit an on-line form. |
Forum post |
Visitors post on a forum. |
Forum post subscription | Visitors subscribe to a forum post. |
Internal search | Visitors search for text using the on-site search. |
Joining a group | Users join a community group or a workgroup (see Groups). |
Landing page | Visitors arrive on the website for the first time on a specific page. |
Leaving a group | Users leave a community group or a workgroup. |
Message board comment | Visitors post a comment on a message board. |
Message board subscription | Visitors subscribe to a message board. |
Newsletter subscription | Visitors subscribe to a newsletter. |
Newsletter unsubscription | Users unsubscribe from a newsletter. |
Opened newsletter e-mail | Subscribers open a tracked newsletter issue. |
Page visit | Visitors view a page. |
Poll voting | Visitors vote in a poll. |
Product added to shopping cart | Visitors add a product to the shopping cart. |
Product added to wishlist | Visitors add a product to their wishlist. |
Product removed from shopping cart | Visitors remove a product from the shopping cart. |
Purchase | Customers make a purchase. |
Purchased product | Customers buy a specific product. |
User contribution - content created | Users create new content via user contributions (Wiki). |
User contribution - content deleted | Users delete content via user contributions. |
User contribution - content updated | Users update content via user contribution. |
User login | Visitors log in to a site. |
User registration | Visitors register as a member of a site. |