Moderating forums
You can configure forums to be moderated. Moderation means that all posts must be approved by one of the forum moderators before they are published in the forum.
Configuring forum moderation
You can enable forum moderation and configure the list of moderators under the Forum -> Moderators tab. Even when this option is disabled, approval of posts might be required, e.g. when a Bad word is detected or when a post has been manually rejected.
Moderators can moderate forum posts either directly on the website or on the Posts tab when editing a forum:
The moderators automatically receive an e-mail notification when a new item is waiting for approval. The e-mail template can be modified in E-mail templates -> Forums - Moderator notification. To insert dynamic values into the template, you can use the same macro expressions as are described for the Forums - New post notification on the Managing forum subscriptions page.
Tip: You can add the Forum posts waiting for approval widget onto your My Desk dashboard to get a list of all forum posts that you can approve. The widget allows you to approve or delete the posts.