---
title: Searching Data.com for contacts
related:
  - https://docs.kentico.com/k9/integrating-3rd-party-systems/data-com-integration/mapping-data-com-fields.md
  - https://docs.kentico.com/k9/on-line-marketing-features/contact-management/working-with-contacts.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Kentico EMS required**
>
> Features described on this page require the **Kentico EMS** license.

> **Warning:** The [Data.com](http://data.com/) integration stops working as of 1st September 2016, because [Data.com](http://data.com/) terminates third party access to their API. We are sorry for any inconvenience caused.

You can look up your Kentico [contacts](https://docs.kentico.com/k9/on-line-marketing-features/contact-management/working-with-contacts.md) in the Data.com business directory and update their information.

1. Open the **Contact management** application.
2. Edit () a specific contact.
3. Open the **Data.com** tab.

## Entering the Data.com credentials

When opening the Data.com tab for the first time, you need to enter the credentials of a valid Data.com account. The system uses the account to communicate with the Data.com service.

1. Fill in the **E-mail address** and **Password**.
2. Click **Login**.

The duration of the Data.com authentication is unlimited. The system stores the Data.com credentials in the settings of your user account (the password is encrypted). You can now access the **Data.com** tab without authenticating for both contacts and accounts.

**If you need to change your Data.com account:**

1. Open the **Data.com** tab (either in the contact or account interface).
2. Click **Log out from Data.com**.
3. Fill in the authentication form with the e-mail address and password of the new Data.com account.
4. Click **Login**.

## Searching for contacts

Once your user account has valid Data.com credentials, the **Data.com** tab automatically searches the Data.com directory for the contact you are currently editing. The integration tool makes its best effort to find the correct contact or at least narrow the search down as much as possible, saving you time compared to doing a manual search.

> **Info:** The Data.com search uses the following contact attributes:
>
> - First name
> - Last name
> - Company
> - E-mail

There are several possible results of the search.

### An exact match is found for the contact

When the system finds an exact match for the selected contact, a comparison page opens. You can view the data of the Kentico contact side-by-side with the information from the Data.com directory.

![Comparing contact data with Data.com](https://docs.kentico.com/docsassets/k9/searching-data-com-for-contacts/viewing_contact_information.png "Comparing contact data with Data.com")

> **Note:** **Note**: If you can't see the **Business phone** and **E-mail** values of the found contact, then your Data.com account doesn't own the given contact. You can [buy the contact](https://docs.kentico.com/k9/integrating-3rd-party-systems/data-com-integration/buying-contacts-from-data-com.md) to view the values.

#### Updating contact information

To update the contact's data using the Data.com information:

1. Check the boxes next to the fields that you want to update.
2. Click **Apply**.

The updated data is immediately visible for your contact. You can also switch to the contact's **General** tab to view the full information.

### Too many matches are found

If the contact's search criteria are too general, the query can yield more than one result in the Data.com directory. For example, if you search for a contact with a commonly used name.

In these cases, you need to manually find the matching contact.

1. Click **Search**.
2. (Optional) Revise the search criteria in the filter dialog and click **Search**.
3. **Select** () the listed contacts to view their information.

   ![Revising a contact search](https://docs.kentico.com/docsassets/k9/searching-data-com-for-contacts/searching_for_contacts.png "Revising a contact search")
4. Click **Save & Close** once you have selected the correct contact.

You can now update the contact's information.

### No matches are found

If your contact does not exist in the Data.com directory, the search does not return any results. You can click **Search**, manually revise the search criteria and attempt to find the contact yourself.