Reference - Activity types

Kentico EMS required

Features described on this page require the Kentico EMS license.

By default, you can track the following types of activities for contacts:

Activity type	Logged when
Abuse report	Visitors submit an Abuse report.
Accept initiated chat request	Visitors accept a chat request initiated by website personnel.
Accept automatically initiated chat request	Visitors accept an automatically issued chat request.
Blog comment	Visitors comment on a blog post.
Blog post subscription	Visitors subscribe to blog post comments.
Chat request support	Visitors request real time support via chat.
Chat request support using offline form	Visitors submit a support request via e-mail (this option is available when no one from the chat support staff is on‑line).
Clicked email campaign link	Subscribers click a tracked link in a email campaign.
Content rating	Visitors rate content (see Content rating).
Custom table form submit	Visitors submit a custom table form.
Customer registration	Customers register during the checkout process.
Event booking	Visitors sign up for an event using the Booking system.
External search	Visitors come to the website after searching on a search engine, such as Google.
Form submission	Visitors submit an online form.
Forum post	Visitors post on a forum.
Forum post subscription	Visitors subscribe to a forum post.
Internal search	Visitors search for text using the on-site search.
Joining a group	Users join a community group or a workgroup (see Groups).
Landing page	Visitors open the page when first viewing the website.
Leaving a group	Users leave a community group or a workgroup.
Message board comment	Visitors post a comment on a message board.
Message board subscription	Visitors subscribe to a message board.
Opened email	Subscribers open a tracked email campaign.
Page visit	Visitors view a page.
Poll voting	Visitors vote in a poll.
Product added to shopping cart	Visitors add a product to the shopping cart.
Product added to wishlist	Visitors add a product to their wishlist.
Product removed from shopping cart	Visitors remove a product from the shopping cart.
Purchase	Customers make a purchase.
Purchased product	Customers buy a specific product.
Shopping cart abandoned	Visitors put products into the shopping cart and then leave the site. After a specified amount of time, the shopping cart is considered as abandoned.
Subscription to an email campaign	Visitors subscribe to an email campaign.
Unsubscription from a single email campaign	Visitors unsubscribe from a single email marketing campaign.
Unsubscription from all email campaigns	Visitors unsubscribe from all email marketing campaigns.
User contribution - content created	Users create new content via user contributions (Wiki).
User contribution - content deleted	Users delete content via user contributions.
User contribution - content updated	Users update content via user contribution.
User login	Visitors log in to a site.
User registration	Visitors register as a member of a site.