By default, you can track the following types of activities for contacts:
Visitors submit an Abuse report.
Accept initiated chat request
Visitors accept a chat request initiated by website personnel.
|Accept automatically initiated chat request||Visitors accept an automatically issued chat request.|
Visitors comment on a blog post.
Blog post subscription
Visitors subscribe to blog post comments.
Chat request support
Visitors request real time support via chat.
Chat request support using offline form
Visitors submit a support request via e-mail (this option is available when no one from the chat support staff is on‑line).
Clicked email campaign link
Subscribers click a tracked link in a email campaign.
Visitors rate content (see Content rating).
|Custom table form submit||Visitors submit a custom table form.|
Customers register during the checkout process.
|Event booking||Visitors sign up for an event using the Booking system.|
|External search||Visitors come to the website after searching on a search engine, such as Google.|
|Form submission||Visitors submit an online form.|
Visitors post on a forum.
Forum post subscription
Visitors subscribe to a forum post.
Visitors search for text using the on-site search.
Joining a group
Users join a community group or a workgroup (see Groups).
Visitors open the page when first viewing the website.
Leaving a group
Users leave a community group or a workgroup.
Message board comment
Visitors post a comment on a message board.
Message board subscription
Visitors subscribe to a message board.
Subscribers open a tracked email campaign.
Visitors view a page.
Visitors vote in a poll.
Product added to shopping cart
Visitors add a product to the shopping cart.
Product added to wishlist
Visitors add a product to their wishlist.
Product removed from shopping cart
Visitors remove a product from the shopping cart.
Customers make a purchase.
Customers buy a specific product.
|Shopping cart abandoned||Visitors put products into the shopping cart and then leave the site. After a specified amount of time, the shopping cart is considered as abandoned.|
Subscription to an email campaign
Visitors subscribe to an email campaign.
Unsubscription from a single email campaign
Visitors unsubscribe from a single email marketing campaign.
Unsubscription from all email campaigns
Visitors unsubscribe from all email marketing campaigns.
User contribution - content created
Users create new content via user contributions (Wiki).
User contribution - content deleted
Users delete content via user contributions.
User contribution - content updated
Users update content via user contribution.
Visitors log in to a site.
Visitors register as a member of a site.