Salesforce integration

Kentico EMS required

Features described on this page require the Kentico EMS license.

Feature retired in Kentico 9

Salesforce integration in Kentico 9 uses Salesforce SOAP API version 23.0, which is deprecated and will be retired in 2023. For more information, see the Salesforce Platform API Versions 21.0 through 30.0 Retirement article.

If you wish to use Salesforce integration, you need to upgrade to Kentico Xperience 13.

The Salesforce integration currently allows you to replicate Kentico contacts into your Salesforce organization as leads.

The system replicates contacts to Salesforce leads based on score requirements, which you can adjust according to your specific needs. You can then work with the leads within Salesforce itself.

You can configure the replication in the Settings application in Integration -> Salesforce.com. To use the replication, you have to link the Kentico application with your Salesforce account.

Differences between contact management in Kentico and Salesforce

The following table briefly describes some of the differences between contacts in Kentico and leads in Salesforce.

Action	Kentico contacts	Salesforce leads
Deleting contacts	Can be deleted	Only marked for deletion
Merging contacts	Can be merged, use the target’s ID	Can be merged
Splitting contacts	Can be split, retrieve their original ID	Can’t be split