Viewing contact activities

Once you have enabled tracking of activities, you can monitor the activities of your contacts in the Contact management application on the Activity log tab.

The activity log shows you which actions your visitors have performed, such as page visits, form submissions, newsletter subscriptions or product purchases. You can filter the list according to the activity type or title, the contact who performed the action, the date when the action occurred, or the site on which the activity occurred.

Viewing activity details

Every activity record stores additional details related to the logged event. To see the details of a specific activity:

1. Open the Contact management application on the Activity log tab.
2. Click Edit () next to the given record.

   • The following activity details are available:

     General information
     Activity type	The type of the activity.
     Activity title	The activity’s title contains basic information about the event. The default text depends on the activity type. You can manually edit this field.
     Contact name	The name of the contact associated with the activity. Click  to view and edit the contact’s details.
     Activity date	The date and time when the activity occurred.
     Activity URL	The URL of the page where the activity occurred. You can manually edit this field.
     URL referrer	The URL from which the contact, who performed the activity, came to the page. You can manually edit this field.
     Activity site	The website where the activity occurred.
     Activity comment
     Comment	Any additional information related to the activity, either as plain text or with basic formatting. Click Insert timestamp to insert your timestamp into the comment. The default stamp contains the full name of your user account and the current date and time.

3. Click Save & Close to confirm any changes.

Removing activity records from the activity log

To permanently remove activity records, click Delete () next to individual items in the activity log.

You can remove multiple records using the options below the activity list:

1. Choose which activities to delete:
   1. All activities
   2. Selected activities – mark specific activities using the check boxes on the left side of the list.
2. Select the Delete action.
3. Click OK.