Is this really the version you are looking for? Kentico Xperience 12 Service Pack Documentation is no longer updated. Use the switcher in the header to choose your product version.
This page describes sign-in troubleshooting for the Kentico administration interface only.
If you are not trying to sign in to Kentico, please contact an administrator of the website you are trying to access.
If you cannot sign in to the administration interface, please try the following:
If you are signing in to a new Kentico installation, the default user name is administrator, the default password is blank.
If your sign-in credentials are incorrect, try resetting your account's password using the Forgotten password link.
If none of the listed options helps, or you can't find the Forgotten password link, contact an administrator of the website.