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Kentico development models Installation Using the Kentico interface Developing websites Configuring Kentico Managing users Securing websites Deploying websites Managing website content Multilingual websites Macro expressions External utilities Integrating 3rd party systems Custom development E-commerce features On-line marketing features Community features Release notes - Kentico 12
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Sign-in troubleshooting

Sign-in troubleshooting

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This page describes sign-in troubleshooting for the Kentico administration interface only.

If you are not trying to sign in to Kentico, please contact an administrator of the website you are trying to access.

If you cannot sign in to the administration interface, please try the following:

Check if your browser is configured to use cookies.
- See how to enable cookies in Google Chrome⁠ (opens in a new tab), Mozilla Firefox⁠ (opens in a new tab), Internet Explorer⁠ (opens in a new tab) and Apple Safari⁠ (opens in a new tab).
Check if JavaScript is enabled in your browser.
- See how to enable JavaScript⁠ (opens in a new tab).
Check if the cookies expiration time in your browser is set to a correct value.
- See how to display details of cookies⁠ (opens in a new tab).
Try to sign in using a different browser to see if your problem is browser-based.
Disable your firewall if you are using one.
- See how to turn off the default Windows firewall⁠ (opens in a new tab).
Disable all plugins and extensions installed in your browser.
- See how to disable all plugins and extensions⁠ (opens in a new tab).

If you are signing in to a new Kentico installation, the default user name is administrator, the default password is blank.

If your sign-in credentials are incorrect, try resetting your account's password using the Forgotten password link.

If none of the listed options helps, or you can't find the Forgotten password link, contact an administrator of the website.