Human translation services -

Kentico EMS required

Features described on this page require the Kentico EMS license. is a worldwide translation provider that offers website localization in over 170 languages. Kentico includes a default service that automatically ensures the transfer of translation data between the system and

To set up the service:

  1. Contact a representative and arrange a translation project for your website.
  2. Log in to the Kentico administration interface and open the Settings application.
  3. Select the Content -> Translation services category.
  4. Enter the information of your project into the settings under the section:
    • Project Director URL
    • Client user name
    • Client user password
    • Project short code
  5. Click Save.

You can now submit pages for translation using the translation service.

Manually editing submissions

We do not recommend manually editing submissions on If you edit a submission on the side, the documentTicket property of the submission is changed. Kentico uses the documentTicket property to match existing submissions with the ones on the side. When the property is changed on one side, Kentico is unable to match the two submissions together.

Canceling and resubmitting page translations

The translation service does not allow canceling submissions directly in Kentico. If you need to cancel submissions sent for translation, do so in the Project Director or by contacting the support. Note that canceling a portion of the submission on the side sets the ‘Cancelled’ status to the whole submission in Kentico.

Resubmitting a page that was already sent for translation to always creates a new submission on the side. This can result in your account getting billed for each of the submissions if someone already started translating the previous submission on the side. On the Kentico side, the system overwrites the earlier submissions so that it downloads only the newest submission from

Translation submission logs

Whenever a user submits a translation to, a new record is created in the event log (Event log application). The service also logs any errors that may occur while sending or receiving translation data.