Salesforce integration

Kentico EMS required

Features described on this page require the Kentico EMS license.

Feature retired in Kentico 12

Salesforce integration in Kentico 12 uses Salesforce SOAP API version 23.0, which is deprecated and will be retired in 2023. For more information, see the Salesforce Platform API Versions 21.0 through 30.0 Retirement article.

If you wish to use Salesforce integration, you need to upgrade to Kentico Xperience 13.

The Salesforce integration currently allows you to replicate Kentico contacts into your Salesforce organization as leads.

The system replicates contacts to Salesforce leads based on score requirements, which you can adjust according to your specific needs. You can then work with the leads within Salesforce itself.

You can configure the replication in the Settings application in Integration -> To use the replication, you have to link the Kentico application with your Salesforce account.

Similarities between contact management in Kentico and Salesforce

The following table briefly describes some of the similarities between contacts in Kentico and leads in Salesforce.


Kentico contacts

Salesforce leads

Deleting contacts

Can be deleted

Can be deleted

Merging contacts

Are merged automatically

Can be merged manually