---
title: Salesforce integration
related:
  - https://docs.kentico.com/k12sp/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/working-with-contacts.md
  - https://docs.kentico.com/k12sp/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/scoring-contacts.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Kentico EMS required**
>
> Features described on this page require the **Kentico EMS** license.

> **Warning:** **Feature retired in Kentico 12**
>
> Salesforce integration in Kentico 12 uses Salesforce SOAP API version 23.0, which is deprecated and will be retired in 2023. For more information, see the [Salesforce Platform API Versions 21.0 through 30.0 Retirement](https://help.salesforce.com/s/articleView?id=000389618\&type=1) article.
>
> If you wish to use Salesforce integration, you need to upgrade to Kentico Xperience 13.

The Salesforce integration currently allows you to replicate Kentico [contacts](https://docs.kentico.com/k12sp/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/working-with-contacts.md) into your [Salesforce](http://www.salesforce.com) organization as leads.

The system replicates contacts to Salesforce leads based on [score](https://docs.kentico.com/k12sp/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/scoring-contacts.md) requirements, which you can adjust according to your specific needs. You can then work with the leads within Salesforce itself.

You can configure the replication in the **Settings** application in **Integration -> Salesforce.com**. To use the replication, you have to link the Kentico application with your Salesforce account.

### Similarities between contact management in Kentico and Salesforce

The following table briefly describes some of the similarities between contacts in Kentico and leads in Salesforce.

| Action            | Kentico contacts                                                                                                                                                                            | Salesforce leads       |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------- |
| Deleting contacts | Can be deleted                                                                                                                                                                              | Can be deleted         |
| Merging contacts  | [Are merged automatically](https://docs.kentico.com/k12sp/on-line-marketing-features/managing-your-on-line-marketing-features/contact-management/working-with-contacts/merging-contacts.md) | Can be merged manually |