---
title: Reference - Activity types
related:
  - https://docs.kentico.com/k82/on-line-marketing-features/contact-management/tracking-contact-activities/enabling-activity-tracking.md
  - https://docs.kentico.com/k82/on-line-marketing-features/contact-management/tracking-contact-activities/viewing-contact-activities.md
  - https://docs.kentico.com/k82/on-line-marketing-features/contact-management/tracking-contact-activities/adding-custom-activities.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Kentico EMS required**
>
> Features described on this page require the **Kentico EMS** license.

By default, you can track the following types of activities for contacts:

| Activity type                           | Logged when                                                                                                                         |
| --------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| Abuse report                            | Visitors submit an [Abuse report](https://docs.kentico.com/k82/community-features/abuse-reports.md).                                |
| Accept initiated chat request           | Visitors accept a [chat](https://docs.kentico.com/k82/community-features/chat.md) request initiated by website personnel.           |
| Blog comment                            | Visitors comment on a [blog](https://docs.kentico.com/k82/managing-website-content/blogs.md) post.                                  |
| Blog post subscription                  | Visitors subscribe to blog post comments.                                                                                           |
| Chat request support                    | Visitors request real time support via [chat](https://docs.kentico.com/k82/community-features/chat.md).                             |
| Chat request support using offline form | Visitors submit a support request via e-mail (this option is available when no one from the chat support staff is on‑line).         |
| Clicked email campaign link             | Subscribers click a tracked link in a [email campaign](https://docs.kentico.com/k82/on-line-marketing-features/email-marketing.md). |
| Content rating                          | Visitors rate content (see [Content rating](https://docs.kentico.com/k82/community-features/content-rating.md)).                    |
| Customer registration                   | Customers register during the checkout process.                                                                                     |
| Event booking                           | Visitors sign up for an event using the Booking system.                                                                             |
| External search                         | Visitors arrive on the website after searching on a search engine, such as Google.                                                  |
| Form submission                         | Visitors submit an [on-line form](https://docs.kentico.com/k82/managing-website-content/forms.md).                                  |
| Forum post                              | Visitors post on a [forum](https://docs.kentico.com/k82/community-features/forums.md).                                              |
| Forum post subscription                 | Visitors subscribe to a forum post.                                                                                                 |
| Internal search                         | Visitors search for text using the on-site search.                                                                                  |
| Joining a group                         | Users join a community group or a workgroup (see [Groups](https://docs.kentico.com/k82/community-features/groups.md)).              |
| Landing page                            | Visitors arrive on the website for the first time on a specific page.                                                               |
| Leaving a group                         | Users leave a community group or a workgroup.                                                                                       |
| Message board comment                   | Visitors post a comment on a [message board](https://docs.kentico.com/k82/community-features/message-boards.md).                    |
| Message board subscription              | Visitors subscribe to a message board.                                                                                              |
| Newsletter subscription                 | Visitors subscribe to a newsletter.                                                                                                 |
| Newsletter unsubscription               | Users unsubscribe from a newsletter.                                                                                                |
| Opened campaign email                   | Subscribers open a tracked campaign email.                                                                                          |
| Page visit                              | Visitors view a page.                                                                                                               |
| Poll voting                             | Visitors vote in a [poll](https://docs.kentico.com/k82/managing-website-content/polls.md).                                          |
| Product added to shopping cart          | Visitors add a product to the shopping cart.                                                                                        |
| Product added to wishlist               | Visitors add a product to their wishlist.                                                                                           |
| Product removed from shopping cart      | Visitors remove a product from the shopping cart.                                                                                   |
| Purchase                                | Customers make a purchase.                                                                                                          |
| Purchased product                       | Customers buy a specific product.                                                                                                   |
| User contribution - content created     | Users create new content via [user contributions](https://docs.kentico.com/k82/community-features/user-contributions.md) (Wiki).    |
| User contribution - content deleted     | Users delete content via user contributions.                                                                                        |
| User contribution - content updated     | Users update content via user contribution.                                                                                         |
| User login                              | Visitors log in to a site.                                                                                                          |
| User registration                       | Visitors register as a member of a site.                                                                                            |