Settings - Global data & merging

Allow global contacts

Enables the use of global contacts on the website.

Automatically create global contact for user

If enabled, the system creates new global contacts when it detects that there are multiple contacts associated with a user registered on multiple websites in the system.

• The site-specific contacts are merged into the global contact.
• If one of the detected contacts is already global, the system directly merges the other contacts into it instead of creating a new contact.

Automatically create global contact for visitors with identical e-mail addresses

If there are users with the same e-mail address across multiple websites, the system creates a global contact for all site contacts associated with the given user.

When choosing from global contacts, select

Indicates which contact the system uses as the primary contact for site visitors who have multiple global contacts assigned. The following options are available:

• Last modified - the contact that was most recently modified.
• First created - the oldest contact.
• Create a new contact - the system creates a new contact and merges the other global contacts into it.

Allow global accounts

Enables the use of global accounts on the website.

Allow global contact groups

Enables the use of global contact groups on the website.

Allow global configuration

Enables the use of global contact statuses, account statuses and contact roles on the website.

Merge contacts for identical E‑commerce customers

If enabled, the system automatically merges contacts that are associated with the same e-commerce customer.

Merge contacts for identical Newsletter subscribers

If enabled, the system automatically merges contacts that are associated with the same newsletter subscriber.

Merge contacts with identical e-mail addresses

If enabled, the system automatically merges contacts that have the same e-mail address.

When a visitor has more contacts, use

Determines which contact the system selects as the parent when automatically merging:

• Last logged contact - the contacts with the most recently logged activity.
• Most active contact - the contact with the highest number of logged activities.
• Create a new contact - the system creates a new contact as the parent a merges all matching contacts into it.