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Support chat (sometimes called Live chat) allows customer care departments to provide help to their website visitors and answer their questions in real time.
You can now go on-line using the support chat toolbar. The toolbar notifies you about new messages and allows you to switch between active conversations.
If you're using SSL on your websites, make sure you configure WCF for SSL.
Displays a control that visitors click to start chatting with a support person. In this case, the site visitor initiates the chat and the support person receives a notification in the user interface. See the Notifications page for details.
If no support person is on-line, the request will be sent by e-mail or won't be available at all. You can choose between these options in Settings -> Community -> Chat -> Support chat.
When you place this web part on a page, you will be able to start chat with visitors who are present on the page.
You will be able to chat only with registered users who are logged on. To do that, navigate to Users -> On-line users and click the Initiate chat button to start chatting with the user.
Please note that you need to enable the on-line users feature first.
This web part automatically displays a predefined message to all visitors after a specified amount of time that they spend on a page. When the message appears, they have two options:
The message won't appear if no support person is on-line.
To go on-line in support chat, you must have the Enter support permission for Chat. When you have the Enter support permission, you access support chat from the header.
You are on-line in support chat. When a visitor sends their first message, the support chat icon shows a notification. Click the support chat icon to view active support chat requests.
You can use canned responses to quickly insert commonly used text into your messages.