---
title: Salesforce integration
related:
  - https://docs.kentico.com/k81/on-line-marketing-features/contact-management/working-with-contacts.md
  - https://docs.kentico.com/k81/on-line-marketing-features/contact-management/scoring-contacts.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Kentico EMS required**
>
> Features described on this page require the **Kentico EMS** license.

The Salesforce integration currently allows you to replicate Kentico [contacts](https://docs.kentico.com/k81/on-line-marketing-features/contact-management/working-with-contacts.md) into your [Salesforce](http://www.salesforce.com) organization as leads.

The system replicates contacts to Salesforce leads based on [score](https://docs.kentico.com/k81/on-line-marketing-features/contact-management/scoring-contacts.md) requirements, which you can adjust according to your specific needs. You can then work with the leads within Salesforce itself.

You can configure the replication in the **Settings** application in **Integration -> Salesforce.com**. To use the replication, you have to link the Kentico application with your Salesforce account.

### Differences between contact management in Kentico and Salesforce

The following table briefly describes some of the differences between contacts in Kentico and leads in Salesforce.

| Action             | Kentico contacts                         | Salesforce leads         |
| ------------------ | ---------------------------------------- | ------------------------ |
| Deleting contacts  | Can be deleted                           | Only marked for deletion |
| Merging contacts   | Can be merged, use the target's ID       | Can be merged            |
| Splitting contacts | Can be split, retrieve their original ID | Can't be split           |