Orders

In the Kentico E-commerce Solution, orders of products can be placed by both registered and anonymous customers.

Various types of discount such as product coupons, catalog discounts, order discounts, volume discounts, and free shipping offers can be applied (to whole orders or selected order items) to further motivate the purchasers and therefore boost your sales.

The system allows you to define multiple shipping options and payment methods. The checkout process in Kentico is also fully customizable.

Additionally, you can track the life cycle of your store’s orders through customizable order statuses.

Managing orders

The usual scenario is that your customers, both registered and anonymous, place their orders on the live site while going through the checkout process. Registered customers can also view their orders on the live site.

Moreover, the system allows your on-line store administrators to create orders for the customers directly in a dedicated part of the administration interface. Here the administrators can also modify the properties of, and remove any selected order.

To manage orders in the administration interface:

1. Open the Orders application.
2. Perform the required action.
   • You can add new orders, and modify or remove existing ones.
3. Save your work.

Recalculating orders

The system allows your on-line store administrators to modify orders placed by your customers. After changing values of selected order properties (while editing a selected order), the order is recalculated.

The system recalculates orders after:

• changing the shipping option (Shipping tab)
• adding product items (Items tab)
• changing the number of ordered product items (Items tab)
• removing product items (Items tab)
• adding or removing a coupon code (Items tab)

The system does not recalculate orders after modifying the billing address or shipping address, changing the order status, changing the payment method, etc.

To get the system to recalculate your customers’ orders:

1. Open the Orders application.
2. Edit () a selected order on the respective tab.
3. Modify order properties as required.
4. Click Save (OK on the Items tab).

The system saves the order with recalculated values.

Capturing payments

With some payment methods, the initial payment done by the customer only performs authorization (places a hold on the transaction amount), without actually transferring funds. The merchant finishes the transaction at a later time by capturing the payment, typically after the ordered products are physically shipped.

For example, the default PayPal and Authorize.Net payment gateways can be configured to use delayed capture transactions.

To capture the payment for an order:

1. Open the Orders application.
2. Edit the appropriate order.
3. Switch to the Billing tab.
4. Click Capture payment.

If the capture transaction is successful, the given payment gateway handles the transfer (settlement) of the authorized funds. The order is then marked as paid in Kentico.

Marking orders as paid

The system can automatically mark orders as paid after the orders are moved to a selected order status. For example, to the Payment received order status when the customers make their payments through a payment gateway (automatic order status change), or when your on-line store administrators change the status of existing orders in the administration interface (manual order status change).

You can also mark orders as paid directly in the administration interface while editing the orders on the Billing tab:

1. Open the Orders application.
2. Edit () a selected order.
3. Switch to the Billing tab.
4. Enable the Order is paid property.
5. Click Save.

If an order is marked as paid:

• the system sends to specified email addresses notification emails informing about receiving payment
• purchased memberships become activated
• expiration of purchased e-products starts
• store administrators cannot add product items (Items tab)
• store administrators cannot perform the Update action (Items tab)
• store administrators cannot change the shipping option (Shipping tab)
• store administrators cannot change the payment method (Billing tab)

Changing order statuses

You can configure the system to change the status of your customers’ orders automatically. For example, the system sets up a selected order status on placing new orders, after making payments through payment gateways, etc.

Your on-line store administrators can also change the status of existing orders directly in the administration interface:

1. Open the Orders application.
2. Edit () a selected order.
   • The system opens the order on the General tab.
3. Select an order status as required.
4. Click Save.

The system saves the order with the selected status.

Modifying order items

To modify items in an existing order:

1. Open the Orders application.
2. Edit () a selected order.
3. Switch to the Items tab.

   • Here you can add new order items, change the number of ordered items, and remove order items.

     Notes

     • You cannot edit items for orders that are marked as paid.
     • If you manually edit the Unit price of an order item, the system clears all catalog discounts applied to the given item.
     • If the Send order changes by email option is enabled, the system sends a notification email informing about the changes made in the order to relevant addresses (typically to the customer and to the merchant).