SaaS service plans
On this page, you can find information to help you decide which service plan best fits your needs.
Feature | Level 1 | Level 2 | Level 3 |
Xperience Portal (Service Management) | |||
Included portal users | 20 | 20 | 20 |
User invitation management | |||
Role-based access control with pre-defined roles | |||
Multi-factor authentication using One Time Passwords | |||
One-Click Automated Deployments to/between environments | |||
Deployment API – programmatic and direct package upload options | |||
Deployment history and troubleshooting logs | |||
Performance Insights, Monitoring & Analytics | |||
Individual Services Status – available per customer tenant within the Xperience Portal | |||
Domain management – custom website domains and email sending domains | |||
Handsfree automated license token management – channel licenses, renewals, etc. | |||
License key generator – for localhost developer license keys | |||
On-demand backups for all environments – full and partial backups | |||
Self-service restore from backup | |||
Environment services | |||
Environments Includes separation of duties and dedicated resources for a single tenant | 1 Non-Production (QA) 1 Production | 1 Non-Production (QA) 1 Production | 2 Non-Production (QA and UAT) 1 Production |
Standard Performance for web channel marketing (P0V3 for Production, P0V3 for QA) | High Performance for omnichannel marketing (P1V3 for Production, P0V3 for QA) | Premium Performance for advanced omnichannel marketing (P2V3 for Production, P0V3 for QA / UAT) | |
Temporary auto-scaling and load balancing for production – in case of a rare peak in workload | On by default | On by default | On by default |
Database | Standard Performance | High Performance | Premium Performance |
Media file storage (blob) | 50GB | 250GB | 500GB |
Email delivery service (supports transactional and marketing) | 10,000 emails / month | 50,000 emails / month | 100,000 emails / month |
Bandwidth | 100 GB / month | 500 GB / month | 1000 GB / month |
CDN with dynamic routing – total for all environments | 100 GB | 500 GB | 1000 GB |
Backups – for application service, database and storage | |||
Security | |||
Personal access token generator – for secure access to the deployment API | |||
Transport layer security, secure communications, database encryption and anti-CSRF | |||
Web Application Firewall (WAF), DDoS, bot mitigation and SQL injection protection | |||
Key Vault for storing sensitive data | |||
Business continuity | |||
Weekly Backup Retention Schedule | 30 days | 30 days | 30 days |
Daily Backup Retention Schedule | 3 days | 3 days | 7 days |
Geo-redundant database, storage and backups for production | |||
Uptime Service Level Availability | Designed for 99.9% | Designed for 99.9% | Designed for 99.9% |
Support | |||
Kentico Managed Service | |||
Technical Support – ticketing system, email or live chat | Standard or Premium options available | Standard or Premium options available | Standard or Premium options available |
Availability Management and Health Monitoring | 24/7/365 | 24/7/365 | 24/7/365 |
Public Status Page – opt-in notification subscription | |||
Root Cause Analysis | |||
Updates, patches and fixes to Xperience Portal and cloud services | |||
7 day bug fixing policy – for non-third party issues | |||