SaaS service plans

On this page, you can find information to help you decide which service plan best fits your needs.

Feature

Level 1

Level 2

Level 3

Xperience Portal (Service Management)

Included portal users

20

20

20

User invitation management

Role-based access control with pre-defined roles

Multi-factor authentication using One Time Passwords

One-Click Automated Deployments to/between environments

Deployment API – programmatic and direct package upload options

Deployment history and troubleshooting logs

Performance Insights, Monitoring & Analytics

Individual Services Status – available per customer tenant within the Xperience Portal

Domain management – custom website domains and email sending domains

Handsfree automated license token management – channel licenses, renewals, etc.

License key generator – for localhost developer license keys

On-demand backups for all environments – full and partial backups

Self-service restore from backup

Environment services

Environments

Includes separation of duties and dedicated resources for a single tenant

1 Non-Production (QA)

1 Production

1 Non-Production (QA)

1 Production

2 Non-Production (QA and UAT)

1 Production

App Service

Standard Performance for web channel marketing

(P0V3 for Production, S1 for QA)

High Performance for omnichannel marketing

(P1V3 for Production, S1 for QA)

Premium Performance for advanced omnichannel marketing

(P2V3 for Production, S1 for QA / UAT)

Temporary auto-scaling and load balancing for production – in case of a rare peak in workload

On by default

On by default

On by default

Database

Standard Performance

High Performance

Premium Performance

Media file storage (blob)

50GB

250GB

500GB

Email delivery service (supports transactional and marketing)

10,000 emails / month

50,000 emails / month

100,000 emails / month

Bandwidth

100 GB / month

500 GB / month

1000 GB / month

CDN with dynamic routing – total for all environments

100 GB

500 GB

1000 GB

Backups – for application service, database and storage

Security

Personal access token generator – for secure access to the deployment API

Transport layer security, secure communications, database encryption and anti-CSRF

Web Application Firewall (WAF), DDoS, bot mitigation and SQL injection protection

Key Vault for storing sensitive data

Business continuity

Weekly Backup Retention Schedule

30 days

30 days

30 days

Daily Backup Retention Schedule

3 days

3 days

7 days

Geo-redundant database, storage and backups for production

Uptime Service Level Availability

Designed for 99.9%

Designed for 99.9%

Designed for 99.9%

Support

Kentico Managed Service

Technical Support – ticketing system, email or live chat

Standard or Premium options available

Standard or Premium options available

Standard or Premium options available

Availability Management and Health Monitoring

24/7/365

24/7/365

 24/7/365

Public Status Page – opt-in notification subscription

https://status.xperience-portal.com/

https://status.xperience-portal.com/

https://status.xperience-portal.com/

Root Cause Analysis

Updates, patches and fixes to Xperience Portal and cloud services

7 day bug fixing policy – for non-third party issues