SaaS service plans
On this page, you can find information to help you decide which SaaS service plan best fits your needs.
Custom service plan
The Custom service plan details below are only guideline. Our sales team can adjust them to your needs.
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Feature |
Level 1 |
Level 2 |
Custom |
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Xperience Portal (Service Management) |
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Included Xperience Portal users |
20 |
20 |
20 (or more) |
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User invitation management |
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Role-based access control with pre-defined roles |
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Multi-factor authentication using One Time Passwords |
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One-click automated deployments between environments |
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Deployment API – programmatic and direct package upload options |
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Deployment history and troubleshooting logs |
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Performance Insights, Monitoring & Analytics |
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Individual Services Status – available per customer tenant within the Xperience Portal |
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Domain management – custom website domains and email sending domains |
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Handsfree automated license token management – channel licenses, renewals, etc. |
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License key generator – for localhost developer license keys |
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On-demand backups for all environments – full and partial backups |
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Self-service restore from backup |
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Environment services |
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Environments Includes separation of duties and dedicated resources for a single tenant |
1 non-production (QA) and 1 production |
1 non-production (QA) and 1 production |
1 non-production (QA) and 1 production Option to add up to 2 more non-production environments (UAT or custom) |
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Option to add a Staging (STG) environment |
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Standard performance for website channel marketing (P0V3 for QA / Production / Staging) |
High performance for omnichannel marketing (P1V3 for Production / Staging, P0V3 for QA / UAT) |
Premium performance for advanced omnichannel marketing (Up to P3MV3 for Production / Staging, P0V3 for QA / UAT) |
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Temporary auto-scaling and load balancing for production – in case of a rare peak in workload |
Enabled by default, 1 additional App Service instance |
Enabled by default, 1 additional App Service instance |
Enabled by default, up to 30 additional App Service instances |
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Standard performance (S1 – 20 DTU) |
High performance (S2 – 50 DTU) |
Premium performance (Up to P4 – 500 DTU) |
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File storage (blob) |
50GB |
250GB |
Up to 1000GB |
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Email delivery service (supports transactional and marketing) |
10,000 emails / month |
50,000 emails / month |
100,000 emails / month (or more) |
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Bandwidth |
100 GB / month |
500 GB / month |
1000 GB / month (or more) |
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CDN with dynamic routing – total for all environments |
100 GB |
500 GB |
1000 GB |
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Backups – for application service, database and storage |
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Security |
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Personal access token generator – for secure access to the deployment API |
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Transport layer security, secure communications, database encryption and anti-CSRF |
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Web Application Firewall (WAF), DDoS, bot mitigation and SQL injection protection |
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Business continuity |
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Weekly Backup Retention Schedule |
30 days |
30 days |
30 days (or more) |
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Daily Backup Retention Schedule |
3 days |
3 days |
7 days (or more) |
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Geo-redundant database, storage and backups for production |
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Uptime Service Level Availability |
Designed for 99.9% |
Designed for 99.9% |
Designed for 99.9% |
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Support |
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Kentico Managed Service |
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Technical Support – ticketing system, email or live chat |
Standard or Premium options available |
Standard or Premium options available |
Standard or Premium options available |
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Availability Management and Health Monitoring |
24/7/365 |
24/7/365 |
24/7/365 |
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Public Status Page – opt-in notification subscription |
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Root Cause Analysis |
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Updates, patches and fixes to Xperience Portal and cloud services |
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7 day bug fixing policy – for non-third party issues |
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