---
title: SaaS service plans
---
> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).
On this page, you can find information to help you decide which [SaaS](https://docs.kentico.com/documentation/developers-and-admins/saas/saas-overview.md) service plan best fits your needs.
> **Info:** **Custom service plan**
>
> The _Custom_ service plan details below are only guideline. Our sales team can adjust them to your needs.
| Feature | Level 1 | Level 2 | Custom |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| Xperience Portal (Service Management) | | | |
| Included [Xperience Portal](https://docs.kentico.com/documentation/developers-and-admins/saas/xperience-portal.md) users | 20 | 20 | 20 (or more) |
| User invitation management | | | |
| Role-based access control with pre-defined roles | | | |
| Multi-factor authentication using One Time Passwords | | | |
| One-click automated deployments between environments | | | |
| Zero-downtime deployments | | | |
| Deployment API – programmatic and direct package upload options | | | |
| Deployment history and troubleshooting logs | | | |
| Performance Insights, Monitoring & Analytics | | | |
| Individual Services Status – available per customer tenant within the Xperience Portal | | | |
| Domain management – custom [website domains](https://docs.kentico.com/documentation/developers-and-admins/configuration/website-channel-management.md#website-channels-in-the-saas-environment) and [email sending domains](https://docs.kentico.com/documentation/developers-and-admins/digital-marketing-setup/email-channel-management.md#email-channels-in-the-saas-environment) | | | |
| Handsfree automated license token management – channel licenses, renewals, etc. | | | |
| License key generator – for localhost developer license keys | | | |
| On-demand backups for all environments – full and partial backups | | | |
| Self-service restore from backup | | | |
| Environment services | | | |
| Environments
Includes separation of duties and dedicated resources for a single tenant | 1 non-production (QA) and 1 production | 1 non-production (QA) and 1 production | 1 non-production (QA) and 1 production
Option to add up to 2 more non-production environments (UAT or custom) |
| Option to add a Staging (STG) environment
See [Content sync for SaaS environments](https://docs.kentico.com/documentation/developers-and-admins/configuration/content-sync-configuration.md#content-sync-for-saas-environments) | | | |
| [App Service](https://azure.microsoft.com/en-us/pricing/details/app-service/windows/) | Standard performance for website channel marketing
(P0V4 for QA, Production and Staging) | High performance for omnichannel marketing
(P1V4 for Production and Staging, P0V4 for QA) | Premium performance for advanced omnichannel marketing
(Up to P3V4 for Production and Staging, P0V4 for QA and UAT) |
| Temporary auto-scaling and load balancing for production – in case of a rare peak in workload | Enabled by default, 1 additional App Service instance | Enabled by default, 1 additional App Service instance | Enabled by default, up to 30 additional App Service instances |
| [Database](https://learn.microsoft.com/en-us/azure/azure-sql/database/resource-limits-dtu-single-databases?view=azuresql#single-database-storage-sizes-and-compute-sizes) | Standard performance
QA: S0 (10 DTU)
STG and PROD: S1 (20 DTU) | High performance
QA: S1 (20 DTU)
STG and PROD: S2 (50 DTU) | Premium performance
Up to P4 (500 DTU) |
| File storage (blob) | 50GB | 250GB | Up to 1000GB |
| Email delivery service (supports transactional and marketing) | 10,000 emails / month | 50,000 emails / month | 100,000 emails / month (or more) |
| Bandwidth | 100 GB / month | 500 GB / month | 1000 GB / month (or more) |
| CDN with dynamic routing – total for all environments | 100 GB | 500 GB | 1000 GB |
| Backups – for application service, database and storage | | | |
| Security | | | |
| Personal access token generator – for secure access to the deployment API | | | |
| Transport layer security, secure communications, database encryption and anti-CSRF | | | |
| Web Application Firewall (WAF), DDoS, bot mitigation and SQL injection protection | | | |
| Business continuity | | | |
| Weekly Backup Retention Schedule | 30 days | 30 days | 30 days (or more) |
| Daily Backup Retention Schedule | 3 days | 3 days | 7 days (or more) |
| Geo-redundant database, storage and backups for production | | | |
| Uptime Service Level Availability | Designed for 99.9% | Designed for 99.9% | Designed for 99.9% |
| Support | | | |
| Kentico Managed Service | | | |
| Technical Support – ticketing system, email or live chat | _Standard or Premium options available_ | _Standard or Premium options available_ | _Standard or Premium options available_ |
| Availability Management and Health Monitoring | 24/7/365 | 24/7/365 | 24/7/365 |
| Public Status Page – opt-in notification subscription | | | |
| Root Cause Analysis | | | |
| Updates, patches and fixes to Xperience Portal and cloud services | | | |
| 7 day bug fixing policy – for non-third party issues | | | |