Recycle bin

The recycle bin allows you to recover content that you accidentally removed. When you delete a page, a content item, an email or a headless item, it is moved to the recycle bin instead of being permanently deleted.

Restore deleted items

To restore an item from the recycle bin:

1. Navigate to the Recycle bin application.
2. Select the item you want to restore.
   • The items in the recycle bin are permanently deleted after a period of time set by your administrator, so some items might no longer be available.
   • You can only see the items deleted by you.
3. Restore () the item.
   • Contact activities and statistics won’t be available for restored emails.
   • When a restored page or content item was linked in other content, those references will also be restored. See References to restored items for more information.
   • References to restored headless items are not restored.
4. Confirm the dialog to Restore the item.

The item is now restored to the initial Draft step in its original location. If a content item was originally in a folder that has since been deleted, you can find it under All content items.

If you’re not able to restore the item, see the Restore troubleshooting section.

References to restored items

A page or a content item can be used in other content (pages, content items, emails, headless items) before it’s deleted. When the page or the content item is later restored, these references are restored as well. Once the restored item is published, other content can display the restored item.

For example, a home page links to other pages to show a preview of promoted articles. One of these article pages is deleted and since then, its preview is no longer visible on the home page. Later, the deleted article is restored. When it’s published, it appears on the live home page again.

This can create problems, for example if the article is outdated, or if the homepage is now configured to display fewer articles. For this reason, it’s necessary to check the usages of the restored item before publishing it. See Track page usages and Track usage of content items.

Hypertext links to items in the rich text editor are not restored if they were removed.

Emails

Although emails cannot be used in other pieces of content, they can be selected to be automatically sent when certain actions happen, for example as an autoresponder email for form submissions. These selections are not automatically restored. To use the restored email again, you need to publish it and assign it again in the corresponding application.

Note that statistics and contact activities are not available for restored emails.

Permanently delete items from recycle bin

If you are sure you no longer need an item in the recycle bin, you can delete it permanently. If you don’t do it yourself, the item will be permanently deleted by the system after a time period set by your administrator.

To permanently delete an item from the recycle bin:

1. Navigate to the Recycle bin application.
2. Select the item you want to permanently delete.
3. Delete () the item.
4. Confirm the dialog to Delete permanently.

The item is now permanently deleted and cannot be restored.

Restore troubleshooting

If an item has been deleted for a long time, changes in other content might occur, which can sometimes prevent the item from being restored.

The following table lists the causes and the options you can try to restore the item.

In some cases, it is no longer possible to restore the item. Emails cannot be restored if their template (excluding preset templates), recipient list, or an associated contact group were deleted. Content items can no longer be restored when the workspace they were removed from was deleted.