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Understand emails in Xperience

  • Understand emails in Xperience
  • Introduction to emails
  • Marketing emails
  • Notifications
  • How emails work behind the scenes
  • Understand structured emails
  • Explore Email Builder
  • Compare structure and Email Builder emails
  • When to use structured emails
  • When to use Email Builder
  • Combine Email Builder and structured emails
  • Introduction to email statistics
  • Understand the key email metrics
  • Learn about email interactions
  • Check these before jumping to conclusions
  • Leverage email data in customer journeys
  • Emails and customer journeys
  • Emails events in customer journeys
  • Track email interactions
  • Gain insights from emails
  • Recipient management recommendations
  • Dedicated recipient lists for each email stream
  • Single recipient list with contact group filtering
  • Combine both recipient management approaches
  • Choose the right recipient management approach
  • Intro to common email issues
  • Understand limitations of open rates
  • Identify email issues
  • High unsubscribe rate
  • High bounce rate
  • Spam complaints
  • Low engagement
  • Drop in deliverability
  • Missing contact activities
  • Duplicate emails sent
  • Continue learning about Xperience by Kentico

Module: Understand emails in Xperience

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When to use structured emails

When to use structured emails

Structured emails shine in situations where speed and consistency are your top priorities. They're built for repeatable tasks and are ideal when the content follows a predictable structure. You can forget difficult layout decisions, styling worries, or the risk of going off-brand.

If you're working on emails that don't need layout flexibility or personalization, and you just want to get the message out, structured emails are likely the best fit.

Choose structured emails when:

  • You send repeatable emails like a weekly newsletter or event update.
  • You want to write quickly and avoid layout or design decisions.
  • Your brand requires strict consistency across all messaging, including emails.
  • You want to use AIRA to refine or streamline writing, or generate content from your prompts.
  • Your email editors are still learning. It’s easier if they can focus on content and not layout.
  • When you want to simplify your email workflow.

Structued emails in a real-life marketing scenario

Let's say you're managing product updates. Every month, you want to notify customers about new features or changes in the existing product.

With structured emails, you just plug in the product name, short description, and link. AIRA helps polish your copy to perfection, and you send the email within minutes, knowing that it matches your brand template.


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