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Contact management

  • Get started with Contact management
  • Contacts in Xperience
  • Work with Contact management application
  • Find a specific contact
  • Edit contact details
  • Find contact's consent agreements
  • Contact segmentation overview
  • Segmenting anonymous contacts
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  • Create a new contact group
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  • Track contact activities
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  • Verify contact tracking (Developer tools)
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  • Cross-site tracking in detail
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  • Create a new form
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  • Change a form's name
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  • Adjust the form's Thank you message
  • Deeper dive into Forms
  • Create and edit forms
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  • Continue learning about Contact management

Module: Contact management

13 of 44 Pages

Track contact activities

See the contact’s activities on your website and learn about the contact's journey.

If you want to dive deeper and gain a more holistic view of the customer's behaviour on your website, and want to tailor digital experiences to your customers' needs, please see our **Customer journeys** series.

  1. To find out which activities a contact performed, navigate to the Contact management application and use the contact’s email address in the search field.
  2. Open the contact profile. You’ll see three recent activities under the contact’s email address on the Overview tab.
  3. To find more activities, switch to the contact’s Activities tab on the left below the contact’s name.
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