Monitor your project

Use Xperience Portal (available at https://xperience-portal.com) to manage your Xperience by Kentico applications deployed in the SaaS environment.

Application monitoring

The Monitoring set of applications in the Xperience Portal are designed to keep your application running smoothly and provide full visibility into your application’s performance, enabling you to quickly detect and resolve issues, optimize performance, and ensure the best possible user experience.

• Uptime monitoring
• Event log and exceptions
• Performance metrics
• Alerts and email notifications

Uptime monitoring

Use the Outages application under Monitoring in Xperience Portal to see a list of outages for your Xperience Portal project and deployed applications. Records include the time when the outage occurred and the cause of the outage. You can filter the outages by the month when they occurred.

Go to status.xperience-portal.com to see the uptime statistics for Xperience Portal. See Xperience Portal uptime statistics.

Xperience Portal uptime statistics

Go to status.xperience-portal.com to see the statistics about the availability of:

• Xperience Portal
• Deployment API
• Production sites by region

You can also see the list of Past incidents below the statistics.

Event log and exceptions

Xperience by Kentico integrates Application Insights for ASP.NET Core applications to enable monitoring and aggregation of metrics for your website. For detailed information about enabling the Application Insights integration for your projects, see Deploy to the SaaS environment.

To view the Application Insights logs for your deployments, use the following applications under Monitoring in Xperience Portal:

• Event log – displays entries from the Xperience event log and any custom messages sent via the Application Insights SDK.
• Exceptions – displays all .NET exceptions (errors) from Application Insights. Includes exceptions that can occur before the Xperience application is fully running, in addition to errors in the Xperience event log.

You can filter the logs for individual deployment environments, and based on the time when the event occurred.

Performance metrics

Use the Project metrics application under Monitoring to see various performance metrics related to applications deployed to the SaaS environment. The available metrics include server errors, response time, CPU usage and memory usage. By tracking these metrics, potential issues can be detected and addressed before they impact users, bottlenecks and areas for optimization can be identified, resource utilization can be better understood, and insights can be gained to make data-driven decisions to improve and optimize the application.

To view performance metrics for various SaaS environments:

1. In Xperience Portal, navigate to Monitoring → Project metrics.
2. Select an Environment and a Time period, for which you want to display metrics.
3. Apply the changes.

Email metrics

Use the Email metrics application under Monitoring to see email sending statistics from the SendGrind platform. The available statistics include total numbers of delivered, bounced, and deferred emails. You can also track the number of unique clicks in emails. These metrics help identify deliverability issues, optimize campaigns, and improve user engagement to drive better marketing performance.

To view email metrics for various email channels and deployment environment:

1. In Xperience Portal, navigate to Monitoring → Email metrics.
2. Select a Channel, Environment and a Time period, for which you want to display metrics.
3. Apply the changes.

Alerts

Alerts notify about potential problems with applications deployed to the SaaS environment. Most of the available alerts are based on performance metrics, such as application responses, server errors or CPU/memory/DTU utilization.

The system currently provides the following types of alerts:

To view alerts for your project’s deployments, navigate to Monitoring → Alerts in Xperience Portal. You can filter the alerts for individual deployment environments, based on the time when the alert was fired, and the alert severity.

Alerts are displayed with the Resolved flag if the conditions that caused the alert to fire no longer apply. For example, a CPU utilization alert will be resolved after the average utilization drops under the 80% threshold over 30 minutes. Select Show active alerts only in the filter if you wish to see only unresolved alerts.

Alert email notifications

Whenever an alert is fired, the system sends a notification email to all Xperience Portal users assigned to the related project.

Individual users can adjust their preferences for receiving alert email notifications:

1. In Xperience Portal, expand the top-right user menu.
2. Select Notifications.
3. Customize for which alert types and severities you want to receive email notifications from each deployment environment.
   • Note: The selected alert severity and alert type conditions are combined using an AND statement. If you select Critical alert severity and CPU alert type, you will not receive any alerts of alert types other than CPU. For Production and Staging environments, it is recommended to enable all alert types and at least Critical and Error alert severity.
4. Select Save changes.