Module: Understand emails in Xperience

22 of 36 Pages

Dedicated recipient lists for each email stream

In this approach, each newsletter or email topic has its own recipient list, its own subscription form, and its own unsubscription process. Subscribers manage each email stream independently.

When to choose this approach:

  • Your email streams are clearly distinct (different topics, different audiences).
  • Subscribers should be able to opt in and out of individual topics without affecting other subscriptions.
  • You prefer a straightforward setup where each list maps directly to one type of email.

Advantages:

  • Granular unsubscription – contacts unsubscribe from one email stream only, keeping their other subscriptions intact.
  • Keeps your audiences clearly separated for different types of email content.
  • Each list has its own confirmation and goodbye pages, so you can tailor the messaging.

Disadvantages:

  • More setup work. Each recipient list needs its own subscription form, autoresponder email with a double opt-in link, thank you page, and goodbye page.
  • Contacts subscribe to each list independently, so they may need to fill in multiple forms.

Example: Multi-newsletter organization

A media company runs three newsletters: Weekly Tech Digest, Product Spotlight, and Events & Webinars. Each newsletter serves a different audience and covers different content.

The setup looks like this:

  • Three recipient lists – one for each newsletter.
  • Three subscription forms – each placed on its own landing page (or section of a shared page). Each form is linked to the corresponding recipient list.
  • Three autoresponder emails – each with a double opt-in confirmation link that adds the contact to the correct list.
  • Dedicated thank you and goodbye pages for each list, with messaging tailored to the newsletter topic.

When a visitor subscribes to Weekly Tech Digest, they are added to that recipient list only. If they later decide to unsubscribe, they stop receiving Weekly Tech Digest but continue to receive Events & Webinars if they subscribed to that as well.

If your newsletters share a similar subscription process, you can speed up the setup by cloning autoresponder emails and confirmation pages, then adjusting the recipient list link and content for each.

For details on setting up the subscription and unsubscription process, see the Create a recipient list guide and the Create confirmation and unsubscription emails guide.