What to do if you can’t restore an item

Most of the time, restoring content works smoothly. If it doesn’t, it’s usually because something in your project setup has changed since you deleted the item.

Here are the most common reasons:

• Missing permissions: Your role or permissions may have changed, and you no longer have the rights to restore the item to its original location.
• URL conflicts: Another page is currently using the same URL, and two pages cannot share it.
• Deleted parent pages: The original parent page no longer exists and must be restored first.
• Deleted email templates or workspaces: The email depends on a template or workspace that has been removed, so it cannot be restored.

If you’re not sure why the content restore isn’t working, contact your administrator. For detailed troubleshooting steps, see the official Recycle bin documentation.