---
title: What to do if you can’t restore an item
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

## What to do if you can’t restore an item

Most of the time, restoring content works smoothly. If it doesn't, it's usually because something in your project setup has changed since you deleted the item.

Here are the most common reasons:

- **Missing permissions**: Your role or permissions may have changed, and you no longer have the rights to restore the item to its original location. This can also happen when you attempt to restore an item deleted by another user.
- **URL conflicts**: Another page is currently using the same URL, and two pages cannot share it.
- **Deleted parent pages**: The original parent page no longer exists and must be restored first.
- **Deleted email templates or workspaces**: The email depends on a template or workspace that has been removed, so it cannot be restored.

If you’re not sure why the content restore isn’t working, contact your administrator. For detailed troubleshooting steps, see the official [Recycle bin](https://docs.kentico.com/documentation/business-users/recycle-bin.md) documentation.