---
title: Delete contact data (Right to be forgotten)
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

Follow the steps below to comply when a customer requests that your company deletes their customer data.

1. Navigate to the **Data protection** application.
2. Open the **Right to be forgotten** tab.
3. Use your customer's email address and insert it into the search box.
4. The application lists all the data your company has collected about this customer.
5. Use the **Select data to delete** button.
6. Select which data you need to delete based on the customer’s request.
7. Use **Delete** to remove your customer’s data.
8. Notify the customer that you have complied with their request via email.

> **Tip:** To test this scenario on the [demo website](https://www.kentico.com/customers/educationcenter/training-website-requests), you need to first generate sample data for GDPR.
>
> 1. Navigate to the **Configuration** → **Sample data generator** and use the **Generate sample data** button. You can then also imitate the contact’s behavior to get more realistic data.  Visit your sample website in an incognito window and:
> 2. **Agree** with the tracking consent.
> 3. Visit several pages using the navigation menu.
> 4. Submit the form on the Contacts page.
> 5. _Optional_: To test deleting membership:
>    1. Use the user button in the top-right corner to register on the website.
>    2. Supply any email and password, for example, <test@demo.local> and password as a member to test deleting the member object.
> 6. Test the scenario with the email of the contact you have imitated previously or the following email: <Name-20.Generated.Surname-20@localhost.local>.

> **Info:** It's common for developers to prepare a special page that allows your members to request getting this data automatically. Usually, this data is available within the member account profile or on the customer preference center. To learn what data the company has gathered about the user, they must sign in to their profile and verify their request, e.g., via email.