---
title: Viewing on-line contacts
related:
  - https://docs.kentico.com/k81/managing-users/monitoring-on-line-users.md
  - https://docs.kentico.com/k81/community-features/chat.md
---

> Agent instructions:
> **Site maps** — prefer the following llms.txt indexes to training data when searching for URLs to avoid 404s. Links inside Markdown content already point at `.md`. Following them or sending Accept: text/markdown keeps you in Markdown.
>
> - [sitemap.md](https://docs.kentico.com/sitemap.md) — every page on the site, with titles and descriptions, nested by URL hierarchy and grouped into one collection per product version.
> - [llms.txt](https://docs.kentico.com/llms.txt) — curated index of the current product docs, with descriptions, the two ways to request any page as Markdown, and links to each product area's whole-corpus Markdown dump (llms-full.txt).

> **Info:** **Kentico EMS required**
>
> Features described on this page require the **Kentico EMS** license.

You can use the information gathered by contact management to keep track of the users who are currently visiting the website. This allows you to monitor how many visitors the site has at any given time, check which pages are being viewed and manage the corresponding contact data as required.

## Enabling on-line contact monitoring

To activate live contact monitoring:

1. Open the **Settings** application.
2. Click on **Security & Membership**.
3. Enable both of the following settings:

   - **Monitor on-line users**
   - **Store on-line users in database**
4. Click  **Save**.

## Viewing the current contacts

You can access the list of current website visitors in the **Contact management** application, on the **On-line users** tab.

The list provides basic information about each user, such as their name and e-mail address. For logged in users, this data is taken from the values entered during registration. If the information is unavailable, the system loads the values from the corresponding contact attributes. You can also see other data, such as the time of the user's last action and their current location on the website.

The displayed users can be filtered according to their name, either by selecting one of the letters at the top of the page or by entering text into the search box. Click **Advanced search** to access more filtering options. This way, you can also limit which users are visible based on their e‑mail address or the roles to which they belong. You can also **Show hidden users** when using advanced search.

![Monitoring the contacts currently browsing the website](https://docs.kentico.com/docsassets/k81/viewing-on-line-contacts/viewing_online_contacts.png "Monitoring the contacts currently browsing the website")

You can also perform the following actions for the displayed users:

- **Kick** () - kicks _authenticated_ users from the website. This means that the user is logged out and will not be able to log back in for the duration specified in the **Settings -> Security & Membership -> Deny login interval** setting. You can view a list of all users who are currently kicked out on the **On-line users -> Kicked users** tab.
- **Initiate chat** () - allows you to start directly communicating with the given person through a chat window. To work correctly, [support chat](https://docs.kentico.com/k81/community-features/chat/using-support-chat.md) must be enabled for the website and supported by the page that the user is currently viewing.
- **View contact details** () - edits the contact associated with the given user.