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Support chat (sometimes called Live chat) allows customer care departments to provide help to their website visitors and answer their questions in real time.
You can now go on-line using the support chat toolbar. The toolbar notifies you about new messages and allows you to switch between active conversations.
If you're using SSL on your websites, make sure you configure WCF for SSL.
Displays a control that visitors click to start chatting with a support person. In this case, the site visitor initiates the chat and the support person receives a notification in the user interface.
You can set up forwarding support requests to email in Settings -> Community -> Chat -> Support chat. If you don't enter any email address into the Send support messages to this email address setting and no support person is online, support chat is not available for site visitors.
When you place this web part on a page, you can start chat with visitors who are on the page. Please note that you need to enable the on-line users feature first.
You can chat only with registered users who are logged on. To initiate chat with a user, navigate to Users -> On-line users and click Initiate chat.
This web part automatically displays a predefined message to visitors who spend a specified amount of time on a page. When the message appears, visitors have two options:
The message doesn't appear if no support person is on-line.
To go on-line in support chat, you must have the Enter support permission for Chat. When you have the Enter support permission, you access support chat from the system header at the top.
You are on-line in support chat. When a visitor sends their first message, the support chat icon shows a notification. Click the support chat icon to view active support chat requests.
You can use canned responses to quickly insert commonly used text into your messages.